At ZMN, customer satisfaction is important to us. Please review the following policy before requesting a return.
Returns
You may request a return within 3 days of receiving your order.
To start the return process, the customer must contact us through Instagram Direct Messages and provide:
- Order number
- Reason for the return
- Clear photos of the item
All return-related communication must continue through Instagram until the request is completed.
Returned items must be:
- Unused and unworn
- Unwashed
- In their original condition and packaging
- Returned with all original tags attached
Customers may also refuse the item and hand it back to the courier at the time of delivery.
Refunds
Once the returned item has been received and inspected, the customer will be notified through Instagram.
Approved refunds will be processed within 7 working days via:
- InstaPay
- Vodafone Cash
- The original payment method, where applicable
Original shipping fees are non-refundable unless the return is caused by an incorrect or defective item sent by ZMN.
Exchanges
Direct exchanges are currently unavailable.
To order a different size or item, the customer must return the original product and place a new order.