Return & Refund policy

Return & Refund Policy

At ZMN, your satisfaction means everything to us. If you're not 100% happy with your order, we're here to help.

Returns

  • You can return any item within 3 days of receiving your order.

  • Items must be unused, unwashed, and in their original packaging with tags attached.

  • To initiate a return, please contact us via [WhatsApp/email/Instagram] with your order number and reason for return.

  • You can hand the item back directly to the courier upon delivery if you’re not satisfied—no hassle, no waiting.

Refunds

  • Once your return is received and inspected, we’ll notify you and process your refund within 7 working days.

  • Refunds are issued via Instapay, Vodafone Cash, or the original payment method.

  • Shipping fees are non-refundable unless the return is due to an error on our end.

Exchanges

  • We currently do not offer direct exchanges. If you'd like a different size or item, please return the original and place a new order.